Course Description

Welcome to ExcelR's comprehensive ServiceNow ITOM training program, designed to empower IT professionals with the skills and knowledge needed to excel in IT Operations Management. In today's dynamic business environment, efficient IT operations are crucial for the success of any organisation. Our ServiceNow ITOM course is crafted to equip you with the expertise to streamline and enhance your IT processes using the powerful capabilities of ServiceNow.


Key Benefits:

  • Acquire in-depth knowledge of ServiceNow ITOM, a leading IT Operations Management platform.
  • Enhance your problem-solving skills with hands-on experience in service mapping, event management, and automation.
  • Stay ahead in your career by mastering the IT operations management best practices.


What ServiceNow ITOM Training is All About?

ServiceNow training consists of educational programs designed to help participants utilise the ServiceNow platform effectively. A ServiceNow platform provides enterprise service management and IT service management solutions. It allows organisations to streamline IT service desk management, asset management, and HR service delivery.

Platform Fundamentals: Understanding the core features and components of the ServiceNow platform, including navigation, user interface, and basic functionality.

Application Development: Learning to design, develop, and customise applications within the ServiceNow platform using tools like ServiceNow Studio and Application Designer. This involves creating custom tables, forms, workflows, and business rules.

Scripting and Automation: Mastering scripting languages like JavaScript and GlideScript to automate processes, customise behaviour, and extend platform functionality. This includes writing client-side scripts, server-side scripts, and business rules.

Integration and APIs: Exploring methods for integrating ServiceNow with other systems and applications using web services, RESTful APIs, and other integration techniques. This may involve working with inbound and outbound integrations, MID Servers, and orchestration.

Service Catalog and Request Management: Understanding how to design and configure service catalogues, service offerings, and request workflows to streamline service delivery and improve user experience.

Administration and Configuration: Learning best practices for administering the ServiceNow platform, including user management, role-based access control, instance configuration, and system maintenance.

Our Faculty

Our ServiceNow Training faculty comprises highly experienced experts with in-depth knowledge. They have expertise in ServiceNow’s core concepts. The experts are always up-to-date with the trending developments in the ServiceNow community, ensuring our trainees receive training based on the latest trends and practices. Our trainers possess extensive expertise and hands-on experience, enabling them to effectively assist professionals in achieving proficiency in ServiceNow and seamlessly applying it in practical situations.

Why Choose ExcelR's ServiceNow ITOM Training?

  • ServiceNow-certified trainers with extensive experience.
  • Practical, hands-on training to ensure real-world application of concepts.
  • Flexible schedules to accommodate working professionals.
  • Access to a dedicated support team for any queries or assistance.


We offer comprehensive assistance to our trainees through various communication channels, such as chat and voice support. Our committed mentors deliver tailored guidance and help with assignments, fostering a fruitful and rewarding learning journey. Our clients and their teams highly value the availability of post-training support. Recognising that learners often encounter challenges during the practical application, we promptly address their queries and concerns.

Customised ServiceNow ITOM Training Based on Corporate Requirements

At our training firm, we recognise the varied demands of corporate clientele. Within our customisation offerings, we provide the flexibility to amend or remove curriculum topics, shape the ServiceNow training program to fit precise needs and adapt it to the corporate environment. We aim to deliver training that resonates with your organisation's aims and objectives. Feel free to inquire about batch size, schedule options, faculty backgrounds, and other details regarding our ServiceNow Course Training!

Who Can Take This ServiceNow ITOM Course?

  • IT professionals are looking to advance their skills in IT Operations Management.
  • System administrators and IT managers seeking to optimise and streamline IT processes.
  • People interested in leveraging ServiceNow's power for efficient IT operations.

Enroll Today: Elevate your IT Operations Management skills with ExcelR's ServiceNow ITOM training. Enroll today to unlock a world of opportunities in the ever-evolving field of IT.

Prerequisites: Participants should have a basic understanding of IT operations and ServiceNow fundamentals.

Course Duration: The ServiceNow ITOM training is a [XX]-week program consisting of instructor-led sessions, hands-on labs, and real-world case studies.

Course certification: Participants will receive an ExcelR certificate of achievement upon completing this course, validating their expertise in ServiceNow ITOM.


Course Curriculum

  • Gain a solid understanding of IT Operations Management and its significance in modern businesses.
  • Explore the core features and functionalities of ServiceNow ITOM.
  • Learn how to map and visualise your IT infrastructure to optimise service delivery.
  • Understand the process of creating and maintaining service maps using ServiceNow.
  • Dive into event management and learn to identify and resolve IT issues proactively.
  • Explore ServiceNow's event management capabilities and best practices.
  • Master the art of discovering and modelling services to enhance efficiency.
  • Learn how to automate the discovery of infrastructure and application dependencies.
  • Explore ServiceNow's orchestration capabilities to automate routine tasks.
  • Understand the importance of automation in improving IT processes.

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Global Presence

ExcelR is a training and consulting firm with its global headquarters in Houston, Texas, USA. Alongside to catering to the tailored needs of students, professionals, corporates and educational institutions across multiple locations, ExcelR opened its offices in multiple strategic locations such as Australia, Malaysia for the ASEAN market, Canada, UK, Romania taking into account the Eastern Europe and South Africa. In addition to these offices, ExcelR believes in building and nurturing future entrepreneurs through its Franchise verticals and hence has awarded in excess of 30 franchises across the globe. This ensures that our quality education and related services reach out to all corners of the world. Furthermore, this resonates with our global strategy of catering to the needs of bridging the gap between the industry and academia globally.

ExcelR's Global Presence
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