Course Description

What Is Service Portal?

Service Portal module from ServiceNow provides the tools required to configure, customize and create an online web interface for the users. One can create their own Service Portal in a sandbox, an instance created on the cloud. Service Portal can be used as an alternative to the standard platform interface. A two-day interactive workshop helps the individuals to learn how to configure, build and customize Service Portal. Entire training is studded with demos, hands-on Lab exercises and building sample portals from the scratch. By the end of the training, you will learn

  • Earn web design techniques
  • Reconfiguring an existing portal and reusing Portal components
  • Creating new Service Portals, Pages, Themes and Menu
  • Creation and use of widgets
  • Detailed functional and technical aspects of the Service Portal Application
  • Understanding entire Service Portal Framework

Customized Training

Though we have a standard curriculum on Service Portal training we also tailor the training according to our customer needs. We understand the experience, outcome and expectations by performing a due diligence of the customer environment through a continuous interaction prior to the training. We tweak the training curriculum accordingly. No wonder our corporate training is considered to be the best in the industry pertaining to Servicenow products.

Why ExcelR?

ExcelR delivered a multitude of corporate trainings and we are considered as one of the leaders in ServiceNow corporate training space. No one knows the training needs pertaining to ServiceNow better than us Faculty is our strength. We have a pool of trainers who are well experienced, certified, qualified and passionate for training and are considered to be the best in the industry. ExcelR delivered myriad trainings on ServiceNow across the globe. Our trainers have extensive experience in end-to-end ServiceNow products.

Post Training Support

At ExcelR we do hand holding subsequent to the training. One can fix an appointment with the trainer to clarify their doubts for a period of time.

Course Curriculum

  • Lab2.1: JavaScript Editor Plugin
  • Lab2.2: Syntax Checking
  • Lab2.3: Personalize List Views
  • Lab2.4: Using the Edge
  • Lab2.5: Scripting Resources
  • Lab3.1: Test Simple Client Scripts
  • Lab3.2: g_form and g_user
  • Lab3.3: Client Script Debugging
  • Lab3.4: Reference Objects
  • Lab3.5: Script Version
  • Lab4.1: Incident State Resolved
  • Lab4.2: Global UI Scripts
  • Lab5.1: Business Rules Debugging
  • Lab5.2: Current and Previous
  • Lab5.3: Display Business Rule and Dot walking
  • Lab6.1: Setting CAB Date
  • Lab6.2: Date Validation
  • Lab7.1: Glide Record Query
  • Lab7.2: RCA Attached
  • Lab7.3: Glide Record Aggregates
  • Lab8.1: Incident State Event
  • Lab9.1: Scheduled Job
  • Lab10.1: SLA
  • Lab10.2: Trigger an Event
  • Lab10.3: Scripted Approvers List
  • Lab10.4: Majority approval
  • Lab11.1: Client UI Action
  • Lab11.2: Server UI Action
  • Lab11.3: Client Server UI Action
  • Lab12.1: Classless Script Include
  • Lab12.2: Glide AJAX
  • Lab12.3: NowDate Time
  • Lab12.4: Number of Group Members
  • Lab12.5: JSON Object
  • 14:1 Web Design Techniques
  • 14:2 Best Practices and Portal Components
  • 14:3 Configure other aspects of the platform to enhance a Service Portal
  • Lab 14.3.1:Create new ServiceNow Portals
  • Lab 14.3.2: Create Themes, pages and Menu

Contact Our Team of Experts


Global Presence

ExcelR is a training and consulting firm with its global headquarters in Houston, Texas, USA. Alongside to catering to the tailored needs of students, professionals, corporates and educational institutions across multiple locations, ExcelR opened its offices in multiple strategic locations such as Australia, Malaysia for the ASEAN market, Canada, UK, Romania taking into account the Eastern Europe and South Africa. In addition to these offices, ExcelR believes in building and nurturing future entrepreneurs through its Franchise verticals and hence has awarded in excess of 30 franchises across the globe. This ensures that our quality education and related services reach out to all corners of the world. Furthermore, this resonates with our global strategy of catering to the needs of bridging the gap between the industry and academia globally.

ExcelR's Global Presence
Call Us