Srtraining operations manager

Job Description

Qualification

Any Graduate

Salary: Not a constraint for right candidate

Experience: 15+ year(s) (Required)

Role Summary: Training Operations Manager

The Training Operations Manager will be responsible for end-to-end execution and management of training delivery across online, offline, and hybrid formats. This includes trainer sourcing and coordination, batch scheduling, learner experience, operations automation, and ensuring SLAs on quality, punctuality, and feedback are met across all programs.

Key Responsibilities

1. Training Delivery & Execution

Manage daily operations for all ongoing batches (Online, Classroom, Corporate, Academic)
Ensure on-time class initiation and closure as per schedule
Monitor trainer performance and ensure 100% trainer availability
Set up and manage learning tools (Zoom, LMS, assignments, recordings, etc.)

2. Trainer Management

Maintain a trainer pool for all technologies/domains/offline/online
Handle trainer sourcing, onboarding, scheduling, feedback, payouts, and contracts
Build contingency plans for trainer dropouts or delays

3. Learner Experience & Support

Coordinate with learner support and counseling teams for issue resolution
Track learner attendance, satisfaction scores (CSAT), and NPS
Drive timely issuance of certificates, assignments, and evaluations
EdTech experience in handling scale (3000+ learners/month)
Exposure to B2C, B2B, and College Training operations

4. Operational Excellence & Automation

Create SOPs and trackers for batch progress, escalations, and quality monitoring
Work with tech team to enhance LMS workflows and reporting dashboards
Continuously identify process gaps and drive automation

5. Stakeholder Management

Liaise with Sales, Academic, Placement, Product, and Content teams for smoother operations
Provide timely MIS and dashboards to stakeholders
Represent delivery team in internal planning and review meetings