Collections executive education loans

Job Description

Qualification

Any Graduate

Salary: Not a constraint for right candidate

Experience: 1 - 3+ year(s) (Required)

Job Summary: Collections Executive

The Collections Executive will be responsible for managing overdue education loan accounts, following up with customers for payments, negotiating settlements, and ensuring timely recovery while maintaining a positive customer relationship. The role involves tele-calling, coordination with internal teams, and compliance with RBI and company guidelines.

Key Responsibilities:

Follow up with customers for EMI payments on overdue education loan accounts.
Call delinquent customers to negotiate and collect payments.
Maintain and update collection status in internal systems and MIS reports.
Coordinate with legal, customer service, and operations teams as needed.
Escalate chronic defaulters and support legal proceedings when required.
Ensure collections adhere to fair practices and regulatory norms (RBI guidelines).
Achieve monthly recovery targets and resolve customer queries related to collections.

Key Skills:

Good communication and negotiation skills
Understanding of education loan products and repayment structures
Knowledge of local geography and language (preferred)
Ability to handle pressure and work independently
Familiarity with collection tools, CRM systems, and mobile collection apps

Qualifications:

Graduate in any discipline (Commerce/Finance preferred)
1–3 years of relevant experience in retail loan collections (preferably education loans or unsecured loans)

Collections Executive – Education Loans