Job Summary:
The Branch Manager will be responsible for overseeing all administration and operations- related activities at the branch. This role requires a proactive leader who can effectively handle student escalations, ensure smooth coordination between departments, and maintain strong relationships with government officials and other external stakeholders.
Key Responsibilities:
- Oversee day-to-day branch operations and administrative functions to ensure efficiency and compliance with company policies.
- Act as the primary escalation point for student concerns, ensuring timely resolution and maintaining high satisfaction levels.
- Coordinate and communicate effectively with various internal departments such as Academics, Sales, HR, Finance, and Facilities for seamless operations.
- Liaise with government authorities and local officials for necessary approvals, compliance, and institutional requirements.
- Ensure proper infrastructure management, including facility upkeep, safety, and vendor coordination.
- Monitor and maintain branch-level documentation, reports, and operational data.
- Supervise branch staff, ensuring adherence to company standards, discipline, and productivity goals.
- Implement and monitor operational processes to improve efficiency and service quality.
- Handle crisis management and provide immediate solutions to operational or administrative challenges.
- Support management in audits, compliance checks, and process improvements.
Required Skills & Competencies:
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities, especially in handling student escalations.
- Proven experience in administration, operations management, or related areas.
- Ability to liaise confidently with government officials and external stakeholders.
- Leadership qualities with the ability to manage and motivate teams.
- Good organizational and multitasking skills.
- Proficiency in MS Office (Word, Excel, PowerPoint) and basic reporting tools.
Qualifications & Experience:
Personality Traits:
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- Bachelor’s degree in Management / Administration / any relevant field (Master’s preferred).
- Minimum 5–8 years of experience in administration, operations, or branch management roles.
- Experience in the education or training industry will be an added advantage.
- Confident, proactive, and approachable.
- Strong sense of ownership and accountability.
- Calm under pressure and solution-oriented.
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