Admin executive support

About ExcelR:

ExcelR is a leading edtech company founded by distinguished alumni of IIM and ISB, dedicated to transforming careers through world-class upskilling. Recognized twice with the Deloitte Fast 50 Award, ExcelR is one of India’s fastest-growing tech companies. With an employee size of 450+, we have a strong PAN India and USA presence. With a thriving community of 300,000+ learners, ExcelR delivers impactful learning experiences across the globe. We proudly collaborate with premier institutes like IIT Madras, IIT Jammu, IIT Roorkee, and BITS Pilani, offering cutting-edge programs.

Designation: Admin Executive - Support

We are looking for a female candidate who can efficiently manage multiple queries and provide excellent support to learners throughout their journey on our platform.

Key Responsibilities:

Handle a high volume of inbound and outbound Calls/Mails/Messages with learners.
Assist learners with onboarding and platform navigation.
Address queries related to assessments, tests, results, certificates and course progress.
Follow up with learners to gather required information and ensure issue resolution.
Maintain accurate records of learner interactions and support requests.
Coordinate with internal teams to resolve learner concerns promptly.
Need to meet Targets.

Required Skills & Qualities:

Excellent verbal and written communication skills.
Strong customer service orientation with a polite and professional approach.
High level of patience and empathy while handling learner concerns.
Ability to manage multiple tasks and queries simultaneously.
Good problem-solving and follow-up skills.
Comfortable with intensive calling and learner engagement.
Attention to detail and ability to handle administrative processes accurately.
Basic proficiency in CRM tools, spreadsheets and online platforms.

Preferred Experience:

Experience in customer support, learner support, academic operationss, counseling or customer success roles.
Experience in the EdTech, training or education sector.