Upcoming Batches For ServiceNow Training
|ServiceNow Foundation Training||Fulfiller Training|
Gain exposure towards ServiceNow and what can be achieved on ServiceNow. Fundamentals pertaining to ServiceNow will be covered as part of this training.
Fulfillers are the users of ServiceNow who support all the process. This module help the end-users to gain an insight pertaining to the processes and workflows implemented in ServiceNow. This module features lecture and discussion as well as extensive hands-on practice and reinforcement of the lectures, delivered in a wide variety of lab activities.
|System Administration||Advanced Administration|
Learn user management, customizing the ITSM applications, Reporting, Workflows, Social IT, Working with UI policies, Actions, Business rules and Client scripts, Configuring alerts and Notifications, Control system access and Data security etc. This module features lecture and discussion as well as extensive hands-on practice and reinforcement of the lectures, delivered in a wide variety of lab activities.
A detailed training on Service Catalog, Reporting, Workflows, CMS, Update sets, Data quality, Control system access and Data security, Web-services API REST integrations, Creating Record Producer, Defining Reference Qualifiers etc. This module features lecture and discussion as well as extensive hands-on practice and reinforcement of the lectures, delivered in a wide variety of lab activities.
||Governance, Risk and Compliance
How to manage the Asset lifecycle from request and procurement through retirement which includes Inventory, Track and Report on Assets, Managing assets aligning with CMS, Managing software licenses and Compliance, Ensuring data quality, Handling financial and Contractual aspects of assets etc. This module features lecture and discussion as well as extensive hands-on practice and reinforcement of the lectures, delivered in a wide variety of lab activities.
A deep dive on how Governance, Risk and compliance are implemented using ServiceNow platform and how to manage the GRC applications. Defining a risk framework and Subsume company policies, Importing UCF documents, Applying risk management policies, Managing data engagements, Creating templates etc. This module features lecture and discussion as well as extensive hands-on practice and reinforcement of the lectures, delivered in a wide variety of lab activities.
Holistic picture of the ServiceNow Discovery Solution, Installing and Configuring multiple MID servers, Core networking technology, Load balancing, Application mapping, Failover configuration of clusters, Coverage of 4 phases,building custom probes and sensors.
Learn how to connect your environment to your ServiceNow instance and automate tasks and troubleshooting skills etc. Automating processes with external systems like O/S, Various Deployment Tools, Active Directory, Workflow Foundations, Credentials, How to automate Troubleshooting, Password Management, Software Management, Active Directory etc.
||Performance Analytics for Administrators
Introduction to ServiceNow Service Mapping solution, Top Down discovery to model entire business service, Installing and configuring MID servers, Configuring service mapping credentials, How to navigate Service Mapping user interface, Modelling proprietary applications and connections, Inserts and updates to CIs in CMS, How ServiceNow mapping integrates with Event Management, Troubleshooting techniques pertaining to Mapping etc.
Using and administering the premium ServiceNow Performance Analytics application, Use cases, Architecture and Deployment process, Reporting using Scorecards and Dashboards, Creating and Configuring data collection jobs, Building manual and formula based indicators and Adding breakdowns and relations, Handling Widgets etc.
||ServiceNow Implementation Training
How to implement shared customer systems using Domain separation pertaining to data, Process and system partitioning, Developing appropriate domain architecture, Implementing process , UI and data domain hierarchy, Global integration points between domains, Setting and controls, Application support for Domain separation, Upgrade consideration for a Domain Separated instance.
Hands On implementation training which includes System setup, Application security, LDAP integration, REST, Web Services and Single Sign-on, Instance Management, Coding and Performance, Deployment of code, Go-live preparation etc.
- Classroom, Instructor led virtual online and E-learning modules are available
- Yes, we customize the ServiceNow tool training based on your specific requirements. Kindly contact us at [email protected]
- The standard training is delivered in three days. For any customized training, the duration may vary depending on the requirements
- No pre-requisites for undergoing training on service now. Nevertheless for ServiceNow scripting training needs some exposure towards programming
- Our training enables candidates to independently take up the ServiceNow certification course