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Course Agenda

What is ServiceNow?

ServiceNow is a cloud based IT Service management tool, which is growing exponentially in the space of ITSM and IT Governance. Organizations across the globe are implementing ServiceNow to create a lone structure of record for enterprise IT, reduce the IT operational costs and to improve the effectiveness and efficiency. ServiceNow is an excellent platform to develop custom applications according the business requirements of the customers.

Customized Training

Though we have a standard curriculum on ServiceNow training we also tailor the ServiceNow training according to our customer needs. Our training packages cater the needs of a cross section of users like fulfillers, developers, administrators, process owners, trainers etc. We understand the experience, outcome and expectations by performing a due diligence of the customer environment through a continuous interaction prior to the training. We tweak the training curriculum accordingly. No wonder our corporate training is considered to be the best in the industry

Why ExcelR?

ExcelR delivered a multitude of corporate trainings and we are considered as one of the leaders in ServiceNow corporate training space. No one knows the training needs pertaining to ServiceNow better than us Faculty is our strength. We have a pool of trainers who are well experienced, certified, qualified and passionate for training and are considered to be the best in the industry. ExcelR delivered myriad trainings on ServiceNow across the globe. Our trainers have extensive experience in end-to-end ServiceNow

Post Training Support

At ExcelR we do hand holding subsequent to the training. One can fix an appointment with the trainer to clarify their doubts for a period of time

Modules Available

ServiceNow Foundation Training Fulfiller Training

    Gain exposure towards ServiceNow and what can be achieved on ServiceNow. Fundamentals pertaining to ServiceNow will be covered as part of this training.

    Fulfillers are the users of ServiceNow who support all the process. This module help the end-users to gain an insight pertaining to the processes and workflows implemented in ServiceNow. This module features lecture and discussion as well as extensive hands-on practice and reinforcement of the lectures, delivered in a wide variety of lab activities.

System Administration Advanced Administration

    Learn user management, customizing the ITSM applications, Reporting, Workflows, Social IT, Working with UI policies, Actions, Business rules and Client scripts, Configuring alerts and Notifications, Control system access and Data security etc. This module features lecture and discussion as well as extensive hands-on practice and reinforcement of the lectures, delivered in a wide variety of lab activities.

    A detailed training on Service Catalog, Reporting, Workflows, CMS, Update sets, Data quality, Control system access and Data security, Web-services API REST integrations, Creating Record Producer, Defining Reference Qualifiers etc. This module features lecture and discussion as well as extensive hands-on practice and reinforcement of the lectures, delivered in a wide variety of lab activities.

Asset Management Governance, Risk and Compliance

    How to manage the Asset lifecycle from request and procurement through retirement which includes Inventory, Track and Report on Assets, Managing assets aligning with CMS, Managing software licenses and Compliance, Ensuring data quality, Handling financial and Contractual aspects of assets etc. This module features lecture and discussion as well as extensive hands-on practice and reinforcement of the lectures, delivered in a wide variety of lab activities.

    A deep dive on how Governance, Risk and compliance are implemented using ServiceNow platform and how to manage the GRC applications. Defining a risk framework and Subsume company policies, Importing UCF documents, Applying risk management policies, Managing data engagements, Creating templates etc. This module features lecture and discussion as well as extensive hands-on practice and reinforcement of the lectures, delivered in a wide variety of lab activities.

Scripting Application Creation

    Exploring the JavaScript API for Client-side and Server-side scripting to Customize UI policies, Business rules, Glide System, Scheduled jobs, Glide Record, Workflow scripts events etc. and master the complete scripting options in ServiceNow. Participants write, test and debug scripts using real-world, relevant lab exercises. This module features lecture and discussion as well as extensive hands-on practice and reinforcement of the lectures, delivered in a wide variety of lab activities.

    Learn how to build an application in the ServiceNow Platform using the Application Creator and JavaScript. Attendees will build an application by working through a checklist of considerations for Application creation, including decisions such as Creating an application table vs. Extending an existing table and determining how users will interact with the application. Detailed labs that reinforce best practices in these areas support the topics covered in class.

ServiceNow Discovery Orchestration

    Holistic picture of the ServiceNow Discovery Solution, Installing and Configuring multiple MID servers, Core networking technology, Load balancing, Application mapping, Failover configuration of clusters, Coverage of 4 phases,building custom probes and sensors.

    Learn how to connect your environment to your ServiceNow instance and automate tasks and troubleshooting skills etc. Automating processes with external systems like O/S, Various Deployment Tools, Active Directory, Workflow Foundations, Credentials, How to automate Troubleshooting, Password Management, Software Management, Active Directory etc.

ServiceNow Mapping Performance Analytics for Administrators

    Introduction to ServiceNow Service Mapping solution, Top Down discovery to model entire business service, Installing and configuring MID servers, Configuring service mapping credentials, How to navigate Service Mapping user interface, Modelling proprietary applications and connections, Inserts and updates to CIs in CMS, How ServiceNow mapping integrates with Event Management, Troubleshooting techniques pertaining to Mapping etc.

    Using and administering the premium ServiceNow Performance Analytics application, Use cases, Architecture and Deployment process, Reporting using Scorecards and Dashboards, Creating and Configuring data collection jobs, Building manual and formula based indicators and Adding breakdowns and relations, Handling Widgets etc.

Domain Separation ServiceNow Implementation Training

    How to implement shared customer systems using Domain separation pertaining to data, Process and system partitioning, Developing appropriate domain architecture, Implementing process , UI and data domain hierarchy, Global integration points between domains, Setting and controls, Application support for Domain separation, Upgrade consideration for a Domain Separated instance.

    Hands On implementation training which includes System setup, Application security, LDAP integration, REST, Web Services and Single Sign-on, Instance Management, Coding and Performance, Deployment of code, Go-live preparation etc.

FAQs

  • Classroom, Instructor led virtual online and E-learning modules are available
  • Yes, we customize the ServiceNow tool training based on your specific requirements. Kindly contact us at [email protected]
  • The standard training is delivered in three days. For any customized training, the duration may vary depending on the requirements
  • No pre-requisites for undergoing training on service now. Nevertheless for ServiceNow scripting training needs some exposure towards programming
  • Our training enables candidates to independently take up the ServiceNow certification course

Modes of Training

Why Excelr?

Our Clients