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Course Description

What is  ITIL® Foundation Certification?

ITIL Foundation is the entry-level certification within the ITIL qualification scheme. It provides an insight on the best practices that IT organizations have to adopt and adapt for effective IT Service Management. ITIL ensures that IT services are aligned to the changing business needs and provides guidance to transform IT as a strategic asset rather than being mere service provider. ExcelR offers both classroom and online training on ITIL® Foundation certification in Hyderabad, delivered by certified, experienced trainers who are considered as one of the best ITIL Foundation trainers in the industry. We are considered to be one of the best ITIL® Foundation training institutes in Hyderabad. Our ITIL® Foundation course includes interactive ITIL® classes, Courseware, 60 Day E-learning access, 4 Practice Tests, ITIL® Foundation exam and much more. Our training sessions are based on the ITIL Foundation exam syllabus and covers all-important terms and terminologies used in ITIL. ExcelR ITIL Foundation training is provided by the best-in-class faculty who have extensive practical experience in the field of IT Service management and ITIL Process implementation. We ensure that the training is interactive and the training has the dual perspective – knowledge acquisition and exam oriented. Our Classroom ITIL training is blended with practical real time examples and fun.

About ITIL Foundation

Who should do ITIL Foundation?

The target group of the ITIL Foundation certificate in IT Service Management is drawn from:

For individuals who want to develop a basic understanding of the ITIL framework and nuances of IT service management and how it may be used to enhance the quality of IT service management within an organization.

IT professionals working in IT organizations where ITIL has been implemented and want to improve the best practices as part of the Continual Service Improvement.

For individuals who want to pursue the next levels of ITIL as ITIL Foundation is a prerequisite for the ITIL Intermediate and ITIL Expert Certificate in IT Service Management.

Benefits:

  • ITIL is considered the world’s most widely recognized IT service management certification. Therefore, most customers and business are looking for certified ITIL professionals to optimize their IT services. And IT professionals are leveraging ITIL certification to advance their career.
  • Increasingly, prospective clients and employers are making ITIL Certifications a prerequisite for technical and IT service management roles.
  • ITIL certification has grown to become the most widely accepted approach to IT Service Management in the world.
  • The ITIL certification shows prospective and current employers a strong level of commitment to personal success and demonstrates the drive to stay ahead of the competition in the IT field.

Things You Will Learn

  • Course Review
  • What is ITIL?
  • History of ITIL
  • Why is ITIL so successful?
  • Examination Structure and Qualifications
  • IT Service Management
  • Concept of Good practice and Best practice
  • Concepts of Service and Service Value
  • Functions, Roles and Processes
  • Value creation through services
  • Process Model and Characteristics
  • IT Service provider models and IT Governance
  • Introduction to Service Life Cycles
  • Service Strategy Objective
  • Utility and Warranty
  • Service Strategy Objective
  • Introduction to Service Strategy Processes
  • Strategy Management for IT services
  • Service Portfolio Management
  • Financial Management for IT services
  • Demand Management
  • Business Relationship Management
  • Introduction to Service design lifecycle
  • Introduction to Service Design Processes
  • Design Coordination
  • Service Catalog Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
  • Introduction to Service Transition Lifecycle
  • Transition Planning and Support (Introduction)
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Change Evaluation
  • Knowledge Management
  • Introduction to Service Operation life cycle
  • Introduction to Service Operation processes and functions
  • Event Management
  • Incident Management
  • Request Fulfillment
  • Problem Management
  • Service Desk
  • Technical Management
  • IT Operations Management
  • Application Management
  • Introduction to Continual Service Improvement
  • CSI Objective
  • CSI Model and Goals
  • PDCA
  • 7 Step Improvement Process
  • Service Measurement
  • Service Reporting

Contact Our Team of Experts

Why ExcelR?

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FAQs

  • The all new and exclusive JUMBO PASS is the latest initiative taken by ExcelR to offer you access to attend unlimited batches over the duration of 365 days. You will be able to attend unlimited number of classes for the course of your choice.
  • No, there are no pre-requisites to do ITIL Foundation certification.
  • Yes, the course fee includes both the training and examination fee
  • Exam includes 40 multiple-choice questions and the pass mark is 26 (65%)
  • We provide exam warranty. If you fail in your first attempt you shall bear the examination costs for the second attempt
  • Along with the training you will get accredited course material, access to E-learning and mock tests.
  • All our trainers are qualified, accredited, experienced and passionate about training. The rich experience they carry would add value and ensures a thorough knowledge acquisition.
  • Instructor-led online training is an interactive mode of training where participants and trainer will log in at the same time and live sessions will be done virtually. These sessions will provide scope for active interaction between you and the trainer.
  • ExcelR offers a blended model of learning. In this model participants, can attend classroom, instructor-led live online and e-learning (recorded sessions) with a single enrolment. A combination of these 3 will produce a synergistic impact on the learning. One can attend multiple Instructor-led live online sessions for one year from different trainers at no additional cost with the all new and exclusive JUMBO PASS.
  • It is a live instructor-led interactive session which is done at a specific time where participants and trainer will log in at the same time. The same session will be also recorded and access will be provided to revise, recap or watch any missed session.
  • Not a problem even if you miss a live ITIL Foundation session for some reason. Every session will be recorded and access will be given to all the videos on ExcelR’s state-of-the-art Learning Management System (LMS). You can watch the recorded ITIL Foundation sessions at your own pace and convenience.
  • Yes, after successfully completing the course you will be awarded a course completion certificate from ExcelR.
  • You can reach out to us by visiting our website and interact with our live chat support team. Our customer service representatives will assist you with all your queries. You can also send us an email at [email protected] with your query and our Subject Matter Experts / Sales Team will clarify your queries or call us on 1800-212-2120 (Toll-Free number – India), 608-218-3798 (USA), 800 800 9706 (India), 203-514-6638 (United Kingdom), 128-520-3240 (Australia).
  • The different payment methods accepted by us are
    • Cash
    • Net Banking
    • Cheque
    • Debit Card
    • Credit Card
    • PayPal
    • Visa
    • Mastercard
    • American Express
    • Discover

Global Presence

ExcelR is a training and consulting firm with its global headquarters in Houston, Texas, USA. Alongside to catering to the tailored needs of students, professionals, corporates and educational institutions across multiple locations, ExcelR opened its offices in multiple strategic locations such as Australia, Malaysia for the ASEAN market, Canada, UK, Romania taking into account the Eastern Europe and South Africa. In addition to these offices, ExcelR believes in building and nurturing future entrepreneurs through its Franchise verticals and hence has awarded in excess of 30 franchises across the globe. This ensures that our quality education and related services reach out to all corners of the world. Furthermore, this resonates with our global strategy of catering to the needs of bridging the gap between the industry and academia globally.

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