Course Description
ITIL 4 Foundation Certification Training
ExcelR offers ITIL 4 Foundation certification training in Bangalore based on ITIL 4 version. ITIL 4 Foundation is the entry-level certification within the ITIL qualification scheme. It provides an insight into the best practices that IT organizations have to adopt and adapt for effective IT Service Management. ExcelR offers both classroom and online training on ITIL4 ® Foundation certification training, delivered by certified, experienced trainers who are considered as one of the best ITIL Foundation trainers in the industry. We are one of the best ITIL4® Foundation training institutes.
ITIL 4 Foundation based in ITIL 4 version will be launched by Axelos in Q1 of 2019.
ITIL Managing Professional (ITIL MP) ITIL 4 version
ExcelR offers ITIL Managing Professional certification training in Bangalore based on ITIL V4. ITIL Managing Professional (MP) is meant for IT practitioners in the space of technology and digital teams. The Managing Professional imparts hands-on technical knowledge on how to manage IT projects, teams and deliver IT services successfully.
The 4 modules that would be covered under ITIL Managing professional are ITIL Specialist - Create, Deliver and Support & Drive Stakeholder Value & High Velocity IT and ITIL Strategist Plan and Improve. Upon the completion of all the 4 modules, participants would be awarded ITIL Managing Professional certification.
ITIL Managing Professional, ITIL MP, ITIL 4 version will be launched by Axelos in Q2 of 2019.
ITIL Strategic Leader
ExcelR Offers ITIL Strategic Leader (ITIL SL)
ITIL Strategic leader certification course focuses on the entire digitally enabled services along with IT operations. By pursuing ITIL Strategic Leader certification one can gain insights on how the IT department can impact and direct business Strategy.
Course Curriculum
- IT Service Management in the modern world
- About ITIL 4
- Value
- Value co-creation
- Service providers
- Service consumers
- Other stakeholders
- Products
- Services
- IT Service provider models and IT Governance
- Service offerings
- Service relationship
- Utility and Warranty
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- External Factors
- Service value system an overview
- Opportunity, demand and value
- Focus on Value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Governing bodies and governance
- Governance in SVS
- Plan
- Improve
- Engage
- Obtain/build
- Deliver and support
- Steps of the continual improvement model
- Continual improvement and the guiding principles
- Information security management
- Relationship management
- Supplier management
- Availability management
- Capacity and performance management
- Change control
- Incident management
- IT asset management
- Service configurations management
- Monitoring and event management
- Release management
- Deploy management
- Service continuity management
- Service desk
- Service level management
- Service request management
- Format : 40 Multiple choice questions
- Duration : 60 minutes
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