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ISO/IEC 20000-1:2011 Foundation Training

ISO/IEC 20000-1:2011 Implementer Training

ISO/IEC 20000-1:2011 Lead Auditor Training by Registered certification bodies

Target audience

  • Management representative, compliance managers, service owners, process owners, process practitioners, internal Auditors who will be part of ITSMS.
  • Personnel responsible for implementing, Auditing the IT Service management system
  • IT team (consultants, project managers, organizational staff, etc.) responsible for supporting the organization in implementing the IT services ensuring consistent and quality delivery of IT services


  • Learn parts, contents, terms and definitions, clauses and importance of the ITSM – ISO/IEC 20000 standard
  • Learn the documentation and process requirements of an organization’s ITSMS as per the standard
  • Learn how to use the Deming cycle: Plan-Do-Check-Act (PDCA) cycle for planning, establishing, implementing, operating, monitoring, reviewing, measuring, maintaining and continually improving the effectiveness of an organization’s ITSMS
  • Learn and understand how an organization can align ITIL framework with ISO Standard and the basics of Service management systems and the process areas/clauses.

Learn how, what and where to use the standards during life cycle of ITSM implementation and continual improvements till the retirement of the services





Examination and Certification Training course Expectation
ITSMS – Foundation Certification based on ISO 20000-1 Recommended hours of training: 16 Hours It is desirable that candidate may have either read the ISO 20000-1:2011 standard or understand other ISO standards e.g. ISO
Certified Lead Implementer in ITSMS based on ISO 20000-1:2011 Recommended hours of training 32 Hours Candidate should have experience in an implementation of Service management system covering a minimum of 5 service management process areas.
Certified Lead Auditor in ITSM based on ISO 20000-1:2011 Recommended hours of training 40 Hours It is desired that participants shall have fair understanding of IT service management systems and/or auditing principles around another management system standard for taking this course

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